Terms & Conditions
TERMS & CONDITIONS
SALES
All items are priced as eaches and sold in packs. Please place order in multiples of the pack size as listed. Otherwise, Hadley Wren will increase your order to the nearest pack size.
A completed signed Resale Certificate must be submitted prior to any shipment for Washington State customers to avoid sales tax being applied.
MINIMUM ORDER (PER LOCATION)
$250 minimum opening order for credit card and terms orders (credit approval needed for terms request, must submit credit application via email or fax)
$250 minimum reorder.
A completed signed Resale Certificate must be submitted prior to any shipment for Washington State customer to avoid sales tax being applied.
PAYMENT OPTIONS
Credit Card:
We accept VISA, MasterCard, and American Express. Your credit card will be charged at the time of order for total of product, shipping & handling. Hadley Wren reserves the right to process all charges and credits for an order placed by card against the card presented at the time of ordering.
Terms:
To apply for Net 30 terms, a completed signed Hadley Wren credit application and 3 credit references must be provided. Please allow 2 weeks for initial credit review & processing on new Net 30 accounts. Interest will be charged at 1.5% per month (18% annually) on delinquent accounts. A $25 fee will be charged on all returned checks.
METHOD OF SHIPMENT
All merchandise is shipped FOB Tukwila, WA. Please allow two weeks for delivery. Shipments are routed via the carrier determined by Hadley Wren unless otherwise specified. Usually FedEx or UPS Ground. Hadley Wren is not responsible and will not reimburse for carrier delays of any kind, shipping information errors, failed delivery attempts and lost or stolen packages.
International locations:
Please contact orders@hadleywren.com to place your international order. Note for shipping to outside of USA, your packages will be subject to the customs fees, brokerage fees, and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Hadley Wren is not responsible for any customs or brokerage fees, or Ancillary Service Fees of any kind.
BACK ORDERS
Backorders under $50 will be canceled. All other backorders will be held open for 90 days from the original ship date and shipped without notice when available, unless specifically requested by customers to cancel. All backorders open past 90 days will cancel automatically.
PRICES
Prices printed in catalog or published on website are subject to change without notice.
EXCLUSIVITY
Hadley Wren does not offer territorial or product exclusivity.
ONLINE RETAILERS
Hadley Wren products can be sold via online retailers from retailers storefront only. It is prohibited for any online retailer or 3rd party reseller to represent themselves as Hadley Wren for online sales. Online retailers must obtain written approval to sell online and follow Haldey Wren Sales and Advertising Policy as well as MAP pricing. To obtain approval, or questions, please email salespolicy@hadleywren.com
RETURNS
Hadley Wren will authorize the return of miss sent or factory defective merchandise for full credit. A request for return authorization RA must be made within 30 days of receipt of merchandise. Returns will not be accepted without prior approval – please email customerservice@hadleywren.com to request return authorization approval. All returned merchandise must be in saleable condition and may be subject to a 25% restocking fee. Please review your order immediately upon receipt – no credits or claims will be accepted after 30 days.
INSECT SHIELD
Insect Shield products cannot be sold or shipped in/to Canada. Any customer found selling Insect Shield products in/to Canada will be at risk of being denied future orders with Hadley Wren; no exceptions. Insect Shield products are only approved for sale and shipping within the United States.
ABOUT OUR PRODUCTS
All scarves, ponchos, and kimonos are hand wash cold, line dry, low iron; unless otherwise noted. Avoid hot water on all cotton and hand-woven materials. many of our items are hand-woven or hand-crafted and may vary in color, size, shape, and pattern. All products are imported. Scarf sizes are listed with product. One size fits most/some is a guideline for women's sizes generally fitting no larger than L to XL.
If you have any other inquiries not found above, please feel free to email customerservice@hadleywren.com or call us. Our business hours are Monday-Friday 8am to 4pm (PST).